Guarantee and 15-Day Return Policy
Guarantee and Return Policy:
It is our mission to personally guarantee your experience while browsing, shopping and ordering on www.Shopthebigbamboo.com.
Satisfaction Guarantee 15-Day Return Policy:
If you are not completely satisfied with an item purchased, and the item is in the same condition and original packaging in which you received it, including parts and accessories, and is in resalable condition, let us know and you may return it within 15 days of the receipt of purchase. When returning the item, you should include a copy of your original invoice, and a note on the packaging slip explaining why you decided to return our product so that we can continue to improve our service.
Return shipping costs are non-refundable unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return in the method it was sent to you. Please retain all copies of your shipping receipt including tracking numbers for proof of return delivery. We cannot be held responsible for lost return packages. Return packages must be prepaid; we cannot accept COD. Please be aware that when exchanging an item for another, you will see a credit to your original pay method, and then a charge for the cost of the exchange item plus shipping and handling for the new order.
In order to process a return from your credit card, you will need to call 386-426-0022 to process your request. You will need to provide your full 16 digit credit card number and your web order verification number in order to receive a refund. If you need immediate assistance on this matter you may also call The Big Bamboo directly at 386-426-0022 during business hours.
*Note: Certain items may be subject to a handling and restocking fee. Call our friendly customer care specialists for this information regarding your specific return. Ship your parcel to us by ground delivery prepaid; we cannot accept COD. Due to safety standards and other regulations, we cannot accept returns for the following categories: Books ,CD’s, .
Damaged, Defective and Wrong Item Sent Return Policy:
If returning a damaged, defective or wrong item sent, customers must contact our customer care specialists by phone or email within 5 days of the receipt of purchase so that our specialists can explain the proper handling of the merchandise for returns and exchanges. A replacement item will be shipped to you upon contacting customer service.
If an item that was not backordered or out of stock is missing from an order, customers must contact our customer care specialists by phone or email within 5 days of the receipt of purchase. Shipping and packaging information must be provided so our specialists can review the problem to further resolve the issue.
|The Big Bamboo seeks to be the most trusted, caring, complete and exciting source for all your style needs. As you do business with us, we take great care in safeguarding your personal information and in complying with all applicable Federal, Provincial, and state privacy laws, as well as our own internal standards and best practices. We want you to know that we value your privacy and are committed to responsible handling of your personal information (such as your name, physical address, e-mail address, and phone number), and we want you to know how we handle your information.
When you participate in any of the activities described in this Policy and provide us with your personal information, you consent to how we collect, use and handle your information as explained in this Policy. Here we tell you what we do and do not do with the personal information you provide to us as you visit our Site and stores; purchase our products and/or services; and participate in our programs and/or newsletters.
|Collection, Use, and Disclosure of Personal Information:
We may collect personal information when you: shop or take advantage of our products and/or services; establish or update an account with us; participate in a survey; provide us with comments or suggestions; call our contact center; or subscribe to our newsletters and other programs. We may use your personal information to better assist you when you visit or call us again and to send you special offers for products and services that may be of interest to you. We do this by print advertising, including regular mail, e-mail, and telephone for product or service-specific information.
Unless you unsubscribe through opportunities available to you through our various communication vehicles, we may send you emails, or other promotional material. You may also unsubscribe to future The Big Bamboo communications by calling 386-426-0022 or emailing us at Sales@shopthebigbamboo.comt .
When visiting our Site, if you register for an online account or for any online offers, we may ask you to provide personal information and to select a password of your own choice to help keep personal information secure. We may use your registration information to help make your online shopping experience and orders quicker and easier, by pre-filling certain parts of your shopping information.
When you make online purchases, we will collect your name, physical address, phone number, e-mail address and billing/shipping information, as well as credit card information. This information enables us to deliver products that you have ordered; fulfill your requests; contact you or the recipient(s) of your purchase in the event of order or delivery difficulties; verify or respond to your inquiries; and deliver services and information about our products or Site to you. If you make a purchase through our Site, the personal information you provide (for example, name, physical address, and e-mail address) will be added to our customer database. Our customer database may be used to send future The Big Bamboo communications to you unless you specifically unsubscribe. Note: Online purchases require use of an e-mail address to process the order.
We may share your personal information with carefully selected third-party service providers in order to provide services to you, such as to fulfill orders (U.S. Postal Service, Canada Post, or other delivery companies we or you select); process payments; send The Big Bamboo communications; monitor Site activity; conduct surveys; maintain our customer database; and send mail and/or e-mail. We will share your personal information with our carefully selected third-party services providers on a confidential basis. These service providers are prohibited from using your personal information for any purpose other than providing The Big Bamboo services.
We may combine the personal information you provide to us (on our Site, at our stores, and programs/ newsletters) with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use the combined information to enhance and personalize your experience with us; improve the accuracy of our customer database (such as the U.S. Post Office to verify accuracy of addresses); increase our understanding of our customers; identify potential customers; and send The Big Bamboo marketing communications.
We may be required to disclose your personal information for legal reasons, such as in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and The Big Bamboo. We may also release personal information in the event of a corporate sale, merger, reorganization, dissolution or similar event. We will require such parties to treat your personal information in accordance with our Policy and to use and disclose your personal information solely for the purposes for which it was collected.
|General Information About Our Site and The Internet:
Our Site uses Web technologies to gather navigational information about our Site and its technical efficiencies and services, such as time to connect to our Site and download pages. This information allows us to see which areas of our Site are most visited and helps improve our understanding of our customers' Site experiences. This practice also helps us improve the quality of online shopping experiences by recognizing and delivering more of the features, services and products our visitors prefer. In the process of gathering navigational information, non-personally identifiable information may be collected, such as domain type, Web browser version, service provider, and IP address, which will provide information about a visitor's use of our Site, like the time of a visitor's last visit to a Site page.
You may choose to set your Web browser to not accept cookies. If your cookies are disabled, you can still view our site and make a purchase.
Our Site server may automatically collect the address of the Website that you came from before visiting our Site, which Web browser you used to view our Site, and any search terms you have entered on our Site. Our Site may also use other technologies to track pages of our Site viewed by visitors, commonly referred to as "tracer tags". This non-identifiable "click-stream" data helps us understand how visitors use our Site. "Click-stream" is the sequence of clicks or pages requested as a visitor explores a Website.
As a convenience to you, The Big Bamboo provides links from its Site to third-party Websites. Inclusion of these links does not imply endorsement of other companies, their Websites, or their products and services. This Policy does not apply to other Websites that may be accessible through our Site, including third-party sites that display The Big Bamboo trademarks or otherwise promote The Big Bamboo products and services. We encourage you to read the privacy policies of those other sites and third parties to learn how they collect and use information about you.
|Secure Online Shopping:
Because your credit card security is a high priority, we have taken numerous steps to ensure your payment information is processed confidentially, accurately, and securely. Our Site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, physical address, and credit card number.
In order to process a return from your credit card, you will need to call 386-426-0022 to process your request because of our secure online shopping policy. You will need to provide your full 16 digit credit card number and your web order verification number in order to receive a refund.
To provide you with an increased level of security online, when you register for an online account, you may also select a password to access your personal information. The Big Bamboo will not ask you for your password in an unsolicited communication.
The safety of children is very important to us. Consequently, The Big Bamboo does not knowingly or intentionally collect information from persons under 13 years of age without parental consent. If you are under 13 and wish to purchase items from our Site or wish to provide personal information, ask a parent or guardian for assistance. The Big Bamboo cannot prohibit minors from visiting our Site and must rely on parents and guardians to decide which materials are appropriate for children under 13.
|Questions And Concerns:
To report any known or suspected privacy or security breaches, or to submit privacy-related questions or complaints, please contact us in one of the following ways and we will respond within five (5) business days of receipt of your inquiry.
|Changes/Updates To This Policy
Because our Site and stores will continue to implement new technologies and improve the products and services we provide, this Policy is subject to change. If there are significant changes or additions to this Policy, we will identify those changes below and/or in other communicative formats to keep you informed of any new information and procedures that may change the way we collect, use, or handle your personal information. If we change our information handling practices or this Policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to unsubscribe to having your information used or shared in that new way.